Case Studies
Case Studies
Selected product-design work: the problem, my role, and the result.
City of Toronto · 2025-2026
City of Toronto: Design System
Design system lead and playing coach
94 weeks against 338
City of Toronto · 2026
311 Toronto: Service Request Tracking
Senior UX/UI Designer
−28% contact-centre calls
Kuwait Petroleum (Q8) · 2023-2024
Q8 Globalize CRM - Kuwait Petroleum
Lead UX/UI Architect · IC
50+ clients, six levels of supply chain
HERE Technologies, via Intellias · 2019
HERE WeGo: One Product Out of Five
Lead UX/UI Architect
−31% time to plan a complex route